Ella Ntabwo arukuri, ariko yumva arukuri: Umukozi wa Empathic AI ukodesha muri Bot yacu Yegereje Ubukungu Bwa mbere

Byatangiranye na imeri.

Nari guhiga amazu - kuzenguruka kurubuga, kugereranya ubukode, no gukina umukino umwe wo gutekerezaho utangaje buriwese akora iyo ahuye nurutonde rusezeranya isi ariko itanga ibikurikira-kubusa. Muri ibyo byose, nabonye imeri ikurikiranwa na "Ella," umufasha wubukode kuri imwe mumitungo nasuzumaga.

Ijwi rye ryarangwaga n'ikinyabupfura no kuganira. Yambajije niba nkomeje gushimishwa n'inzu. Ndetse yansabye ko nategura urugendo rwo kwiyobora kandi akavuga ko nshobora guhuza abaturage ba none kugirango numve aho hantu. Byatekerejweho - ntabwo byasunitswe ahubwo bifasha. Yumvaga ari umuntu nyawe ukora akazi ke neza.

Noneho nasomye umukono: Umufasha wo gukodesha AI (Automatic Response).

Komera. Ushaka kuvuga iki, “AI”?

Isegonda, nicaye aho, nsubiramo imeri. Yari yarumvikanye cyane… muntu. Ikinyabupfura, kwihuta, gutembera kuganira - numvaga ari ikintu cyanditswe n'umukozi ukodesha nyirizina witaye ku iperereza ryanjye. Ariko Ella ntabwo yari umuntu na gato. Yari software. Algorithm. Kwigana digitale yibintu byose mpuza na serivisi nziza zabakiriya.

Kubimenya byari bitangaje. Ntabwo narakaye cyangwa ngo ninegura, ntabwo aribyo. Ariko iyo imeri yumvaga ari idirishya rito mu isi nini ntari narigeze mbona - isi imashini zinyeganyeza mu nshingano twatekerezaga nkabantu.

Ella ntabwo ari ikiganiro cyubwenge gusa. Numutwe wicumu kumurongo wikoranabuhanga ribyara AI rihindura bucece inganda nubusabane. Reka rero tubice. Nigute ikintu nka Ella gikora? Ni iki kimutera kwemeza? Kandi icy'ingenzi, ni ibihe bikoresho nka we akora ku gukoraho kwa muntu twubatse ubukungu?

None, Ella Akora ate?

Imeri ya Ella ntabwo yavuye gusa. Inyuma yubupfura bwe hari uruhererekane rwikoranabuhanga rukomeye rukora muburyo bwo gukora imikoranire yumva idafite imbaraga (kuri njye) kandi nini (kubucuruzi).

Dore TL; DR kubakunzi ba tekinoloji bari hanze: Ella birashoboka ko akoreshwa nicyitegererezo cya AI kibyara umusaruro nka GPT (Generative Pre-Training Transformer), cyateguwe neza mubikorwa byo gukodesha kandi cyinjijwe muri sisitemu yagutse ikoreshwa namakuru yihariye. ibisubizo. Ndabizi. Reka tuyitinde kandi dupakurure iyi ntambwe ku yindi.

Ubwonko: Transformer Neural Networks

Intandaro yubwiza bwa Ella ni ubwubatsi bwa transformateur , ubwoko bwa sisitemu yahinduye ubwenge bwubuhanga muri 2017. , kandi dore impamvu:

Kwiyitaho : Abahindura basesengura imvugo yose. Aho gusoma interuro ijambo ku ijambo nkuko abantu babikora, batunganya interuro yose - cyangwa ikiganiro cyose. Amagambo ntabaho gusa yigenga; abahindura bamenye uburyo amagambo afitanye isano kugirango bahanure ijambo ryumvikana rikurikiraho.

Niyo mpamvu Ella yunvikana kandi ntabwo ari imashini. Igihe yavugaga ati: "Niba ntakwumva, nzakeka ko wabonye ahandi hantu," umuyoboro we w'imitsi ntiwakuye gusa interuro zidasanzwe mu makuru ye. Yasobanukiwe n'ibivugwamo (imeri ikurikira kuri anketi y'ubukode) kandi itegura igisubizo cyagenewe guhuza ibyo niteze.

Ukuntu Ari mwiza Mubukode: Guhuza neza

Ella ntabwo ari AI rusange itera ibisubizo mbere. Oya. Igihe kimwe mu iterambere rye, Ella yari yarateguwe neza kugirango akore ubukode.

Tekereza gutunganya neza nk'amahugurwa y'imyuga kuri AI. Bitangirana nubumenyi rusange - amahugurwa kuri datasets nini zirimo ibitabo, Wikipedia, hamwe na interineti - ariko hanyuma ibice byihariye. Kuri Ella, iki cyiciro cya kabiri cyarimo kumugaragariza gukodesha imibare yibanze:

• Ibihumbi n'ibihumbi bya imeri inyandikorugero zikoreshwa nabakozi bakodesha.
• Ibibazo bikunze gukodeshwa bibaza kubice, nkamasezerano yubukode, ibiciro, nibyiza.
• Gukurikirana ingamba zagaragaye zo kuzamura ibiciro byingendo.
• Inyandiko zahinduwe kugirango zihindure abakodesha batarafatwa mubakodesha basinywe.

Binyuze muriyi nzira, Ella ntabwo yize kwandika gusa mu nteruro isa n'abantu. Yize kuvuga nk'umuntu ukodesha - icyo gushimangira, igihe cyo kwikinisha, igihe cyo gupfunyika ibintu.

Iyo imeri ntabwo yumvaga ari ibisanzwe. Yumvaga urwego rwinzobere . Kuringaniza neza byatumye ibyo bishoboka.

Ariko yamenye ate? Kwishyira hamwe kwa CRM

Hano niho Ella yimuka akava mubintu bitangaje: yari azi izina ryanjye, imiterere yanjye, ndetse nibyo nkunda. Nubwoko bwihariye butuma abantu nkanjye bicara bakitondera.

Ariko ntabwo Ella ari umunyabwenge. Ngiyo software yumukiriya (CRM) software ikora ibyayo. Igihe nujuje urupapuro rwiperereza, amakuru yanjye yinjiye muri sisitemu yo gukodesha CRM ya biro - birashoboka ko ari nka Salesforce cyangwa HubSpot.

• Data Flow : CRMs ikora nkububiko rusange, ikurikirana amakuru nkigihe wabajije, ibice ukunda, itariki wimukiyeho, ndetse nijwi ryubutumwa bwawe.

• Kwishyira hamwe kwa API: CRMs nka Salesforce irashobora kuvugana neza nibikoresho bya AI ukoresheje APIs (porogaramu yo gutangiza porogaramu). Ku bijyanye na Ella, API yatanze amakuru kuri moteri ye ya AI. Ikibazo gisanzwe gishobora kumera gutya:

  “Andika imeri ikurikira kuri Ashish kubyerekeye ubukode bw'amazu. Vuga ingendo nkuburyo bwo guhitamo. Koresha ijwi rya gicuti kandi rifasha. ”

• Kurema Ibihe-Byukuri: Ella noneho afata ibyinjijwe, akabinyunyuza muburyo bwa AI bwo kuganira, kandi agatanga imeri isize, yerekana imiterere-nkaho yaba yaritaye kubibazo byanjye igihe cyose.

Icyasaga na imeri yatunganijwe neza yaturutse kumuntu watekereje mubyukuri byari ibisubizo bya sisitemu ikora cyane yagenewe kumenya ibyo nkeneye mubipimo.

Ubu buhanga bwose, bwatanzwe nka serivisi

Ella ntabaho nkuko bamwe bespoke AI isosiyete icunga umutungo yishyizeho ubwabo. Ibikoresho nka we biri mubice byiyongera bya AI-nk-a-Serivise . Ibigo nka OpenAI nabandi bafite uruhushya rwururimi rwicyitegererezo binyuze mubiyandikishije, kubishyira mubikorwa.

Kubukode bwibiro, bivuze:

• Amafaranga yo hejuru yo hejuru : Ku $ 10- $ 50 / ukwezi, ubwo bucuruzi bushobora kohereza Ella aho guha akazi undi mukozi.
• Ubunini butagira umupaka : Mu buryo butandukanye n'abantu, Ella irashobora kuyobora icyarimwe ibibazo byinshi, cyangwa amagana - icyarimwe, ikemeza ko nta byiringiro bigwa.

Numukino uhindura ubucuruzi kubucuruzi bukora amakipe atagabanije. Ariko nkumuntu kurundi ruhande rwigisubizo cye cyanditse neza, sinabura kwibaza icyatakaye mugihe twishora mubikoresho nka we aho kuba abantu nyabo.

Ella Ari mwiza-Ariko hariho ibimenyetso byo kuburira?

Nkuko natangajwe na Ella, igifu cyanjye cyambwiye ko hari byinshi kuriyi nkuru. Kandi uko narushagaho kubitekerezaho, ni ko byagaragaye ko ibikoresho nka we byerekana ihinduka rinini - rishobora guhungabana nkuko bishimishije.

Turimo Gucuruza Impuhwe Kubikorwa

Reka tubyumve neza: Ella akora impuhwe nziza. Afite ikinyabupfura n'umwuga, byanze bikunze, ariko ntashobora kunyitaho rwose cyangwa ikibazo cyanjye. Iyaba nari narashubije ikibazo kijyanye no kuganira kumunsi wo kwimuka kubera impamvu zanjye bwite, Ella yari gukubita urukuta.

Imikoranire yabantu ntabwo ituma akazi gakorwa gusa - byubaka ikizere, bigatera guhinduka, kandi bikadusiga twumva. Ella arashobora kwigana bimwe muribyo, ariko ntazigera abikora rwose.

Ninde Utakaza Mubukungu Bwambere?

Ikintu kimwe cyarampondaguye. Imirimo yo gukodesha urwego rwinjira-nko kwandika ibikurikiranwa no kwiruka inyuma - byahoze bitera intambwe mumitungo itimukanwa. Kuri benshi, ibi byari intangiriro yo gutangira akazi keza, guhemba.

Ariko hamwe na Ella gufata imirimo isubiramo, izo ngingo zinjira zirashira. Hasigaye iki? Inzira nke kugirango abantu bunguke uburambe, ingazi nke zo kuzamuka, hamwe nabakozi bakozi barenze ubumenyi bwibanze.

Kandi ntabwo ari ugukodesha gusa. Kwamamaza, gufasha abakiriya, no kugurisha nabyo birabyumva. Uko bots zigenda zinjira, amahirwe make abantu bafite yo kwiga kumurimo.

Icyuho cyo Kwizera

Mu kanya namenye ko Ella atari umuntu yahinduye uko numvaga imikoranire. Inkomoko yanjye ya mbere yari itunguranye, hanyuma amatsiko. Ariko byagenda bite iyo ntabona umukono we "AI Leasing Assistant" umukono we? Nakora iki niba nagiye igihe cyose nibwira ko ndimo kuvugana numuntu nyawe?

Iyo ubucuruzi bushyira imbere kutagira ikinyabupfura kuruta gukorera mu mucyo, birashobora guhungabanya icyizere. Nibyo, Ella yatangaje ko atari umuntu. Ariko bigenda bite mugihe ibikoresho byinshi bya AI bikomeje guhuza iyo mirongo?

Tuvuye he?

AI yibyara irahari. Ibikoresho nka Ella ntabwo bisanzwe "bibi", ariko uburyo duhitamo kubikoresha bizasobanura ingaruka zigihe kirekire. Turashobora kubareka bagasimbuza amasano yabantu - cyangwa kwiga kubikoresha mubitekerezo, nkibikoresho byuzuza ubuvuzi nyabwo bwabantu.

Dore icyo nizera:

1. Komeza kuba inyangamugayo: Buri gihe ugaragaze igihe AI igize uburambe. Menyesha ko Ella atari umuntu utarinze ngomba kwikinisha ku icapiro ryiza.

2.

3. Gushora mubantu: Niba AI itangiza imirimo yo murwego rwohejuru, ubucuruzi bugomba gushyiraho ubundi buryo bwo guhugura no kuzamura umwuga.

Ibitekerezo Byanyuma: Ella Ese Kazoza Kwihuza?

Sinshobora kureka gutekereza kuri Ella. Ku ruhande rumwe, imeri ye yatumye inzu yanjye ishakisha byoroshye. Kurundi, byansize nkumbuye nuance umuntu nyawe azana kumeza.

Birashoboka ko iyo ari paradox turimo: Ibikoresho bya AI nka Ella bituma ubuzima bwihuta kandi bworoshye, ariko nikihe giciro? Mugihe twishingikirije kuri algorithms kugirango dukemure niyo mikoranire mito, turimo gutakaza icyo bivuze guhuza mubyukuri?

Kugeza ubu, Ella arashobora guteganya urugendo rwanjye. Ariko niba igihe kigeze cyo kumvikanisha ubukode bwanjye - cyangwa kuvuga icyo urugo rusobanura - mpa umuntu uzafata terefone akumva.