Ubuholi Ekuthuthukisweni Komkhiqizo kanye Nezinsizakalo Ze-IT: Imibono evela ku-Sarat Chandra Routhu

Ubuholi ekuthuthukisweni komkhiqizo kanye nezinsizakalo ze-IT akulula neze. Kunezingxenye eziningi ezihambayo okufanele zisebenze ndawonye. Kunesidingo esihle kakhulu sokugcinwa kwamathalente nokubambisana, phakathi naphakathi kwamaqembu ahlukahlukene, futhi vele, ukuqamba okusha kuyisidingo esihlala sikhona.

Lapho umkhiqizo omusha uthuthukiswa, abaholi badinga ukulungisa izinkinga emgqeni wokuthuthukiswa njengoba zivela. Uma umkhiqizo usumdala kancane futhi usuzinzile emakethe, abaholi badinga ukunikela isikhathi esiningi nezinsiza ukuqinisekisa ukuthi uhlala ubalulekile.

Sethula u-Sarat Chandra Routhu, ohamba phambili ku-IT onolwazi olungaphezu kweminyaka eyishumi nesithupha ekuthuthukisweni komkhiqizo, ubunjiniyela besizindalwazi, nokuthobela ubumfihlo. USarat waqala umsebenzi wakhe wokuba ngunjiniyela wedatha ngo-2008, wagcina esethuthukela ezindimeni eziphezulu kuzo zonke izimboni eziningi, okuhlanganisa imfundo, ukudayisa, kanye nobuchwepheshe. Usebenze njengeNhloko Yezinsizakalo Ze-IT e-Coherendz India Pvt Ltd., lapho asungula khona futhi wasiza ekwakheni inkundla yokubandakanya abafundi base-Vaave. Ngemva kwesikhathi sakhe e-Coherendz, wajoyina i-Sephora, lapho abamba khona izindima ezihlukahlukene kusukela ku-Senior Database Administrator kuya ku-Lead Engineer, ngaphambi kokushintshela endimeni yakhe yamanje e-Spruce Technology, Inc. ngo-2023.

Njengomholi wokuqala e-Coherendz, u-Sarat wabamba iqhaza elibalulekile ekuthuthukisweni nasekukhangiseni kwe-Vaave, engamele amaphrojekthi aphumelele angaphezu kwe-100 futhi abeke inkundla njengesixazululo esihamba phambili sokubandakanya ama-alumni. Namuhla, i-Vaave isiza izinkulungwane zamakhasimende emhlabeni wonke, okuhlanganisa amabhizinisi, ama-NGO, nezikhungo zemfundo. Umsebenzi wakhe wasekuqaleni usize ekwakheni inkundla eyingozi, enothile ngesici esibe yisixazululo esithenjwayo emakethe.

Ngaphezu kweminikelo yakhe ku-Vaave, uSarat uphinde waba nomthelela endaweni yokuthobela ubumfihlo e-Sephora. Ngesikhathi esebenza lapho, waklama futhi wasebenzisa ingosi Yamalungelo Obumfihlo Babathengi, isisombululo sezinga lebhizinisi esivumela abasebenzisi ukuthi basebenzise amalungelo abo obumfihlo ngaphansi kwemithetho efana ne-CCPA. Umsebenzi wakhe wokwenza le nqubo ngokuzenzakalelayo wehlise imizamo yezandla ngama-90%, konga i-Sephora amakhulu ezinkulungwane zamadola.

"Ngenkathi ngisebenza e-Sephora, ngenze ingosi yokuphatha Yamalungelo Obumfihlo Yabathengi yesayithi, evumela abasebenzisi ukuthi basebenzise amalungelo abo obumfihlo. Ngenze ngokuzenzakalela le nqubo yokuphatha, nginciphise imizamo eyenziwa ngesandla ngamaphesenti angamashumi ayisishiyagalolunye, ekugcineni asindise inkampani amakhulu ezinkulungwane zamadola, "Kuchaza uSarat.

Lo msebenzi wokuphayona wokuthobela ubumfihlo waholela ekutholeni isitifiketi sikaSarat's Trust Fellow esivela ku-OneTrust futhi ekugcineni endimeni yakhe yamanje ne-Spruce Technology, Inc., lapho eqhubeka khona nokuhlinzeka ngezixazululo eziyimfihlo, ukuthobela umthetho, kanye nokulawulwa kwezinhlekelele ze-IT kuyo yonke imikhakha yomshwalense, yokudayisa neyocingo. .

Yaqala Kanjani

U-Sarat waqala umsebenzi wakhe wokuba umthuthukisi wedathabhesi, esebenza kumaphrojekthi aphezulu okuguqulwa kwedatha yeklayenti elizinze e-US. Lezi zindima zakuqala zazibandakanya ukuphathwa kwesizindalwazi kanye nokwakhiwa kwemibiko, kwabeka isisekelo esiqinile kubunjiniyela besizindalwazi kanye nezixazululo zedatha. Ikhono lakhe lobuchwepheshe kanye namakhono okuxazulula izinkinga amtholela izindima ngokushesha ngomthwalo wemfanelo owandayo.

E-Coherendz India Pvt Ltd., uSarat wajoyina njengelungu leqembu lokuqala futhi waqokwa njengeNhloko Yezinsizakalo Ze-IT. Kule ndima, wasungula futhi wahola ukuthuthukiswa kwe-Vaave, inkundla yokuxoxisana yabafundi abasafunda esikoleni eyenzelwe ukubhekana nezidingo zokuxhumana kanye nokuxoxisana kwezikhungo zemfundo, ama-NGO, kanye namabhizinisi. I-Sarat yengamele ukulethwa kwezisombululo zewebhu ezingaphezu kwe-100, ibeka i-Vaave njengenkundla enwebekayo nengenziwa umuntu oyifisayo eklanyelwe izidingo zamaklayenti. Amasu akhe ekuthuthukisweni nasekukhangiseni kuka-Vaave abe semqoka empumelelweni yayo yakuqala futhi wakusungula njengesixazululo esithembekile sezikhungo emhlabeni jikelele.

Lokhu okuhlangenwe nakho okuyisisekelo ekuthuthukisweni komkhiqizo kwaphawula ukungena kuka-Sarat ekudalweni komkhiqizo ekupheleni-uphela, okuvula indlela yezimpumelelo zakhe e-Sephora ne-Spruce Technology, lapho manje esebenzisa ubuchwepheshe bakhe ekuthobeleni ubumfihlo, ubunjiniyela besizindalwazi, kanye nezinsizakalo ze-IT.

Iklayenti, Intuthuko, kanye Nemakethe

Ngemva kokuthola iBachelor of Technology in Computer Science e-Jawaharlal Nehru Technological University, uSarat waqala umsebenzi wakhe wokuletha izixazululo zedatha kumakhasimende ase-US. Imisebenzi yakhe yokuqala njengonjiniyela wedatha egciniwe yayihlanganisa ukudalwa kwemibiko nokuphathwa kwedatha, okwabonisa ukufaneleka kwakhe ekusingatheni izidingo nezisombululo zeklayenti eziyinkimbinkimbi.

Ecabanga ngesikhathi sakhe e-Coherendz, uSarat ugcizelela ukubaluleka kokuqondanisa ukuthuthukiswa komkhiqizo nezimfuno zemakethe. Impumelelo ka-Vaave njengenkundla yokuzibandakanya yabafundi be-alumni ehamba phambili isuke ekwakhiweni kwayo okunothile ngezici kanye nokuma kwamasu okubalulekile. USarat uyaba:

"Ukuzibandakanya kwami kukho kokubili ukuthuthukiswa komkhiqizo nokudayiswa nokumaketha bekubalulekile ekubekeni i-Vaave njengenkundla ehamba phambili ekuxoxisaneni nabafundi. Ngasohlangothini lokuthuthukiswa komkhiqizo, sakhe inkundla ecebile, eyingozi ehlangabezana nezidingo ezithile zezikhungo, ehlinzeka ngendlela oyifisayo. , amathuluzi enethiwekhi, nezici ezengezwe inani njengokuphathwa komcimbi namamojula wokuqongelela imali."

Uyanezela, "Ekuthengisweni nasekukhangiseni, ukuqonda kwami okujulile komkhiqizo kwangivumela ukuthi ngikhulume ngokuphumelelayo ngezinzuzo zawo kumakhasimende angaba khona. Ngasebenza eduze nethimba ukuze ngibhale imiyalezo ehlosiwe ehambisana nabenzi bezinqumo, ngikhulume namaphuzu abo obuhlungu kanye ekhombisa ukuthi u-Vaave angakuguqula kanjani ukusebenzelana kwabo nabafundi."

Lokhu kuqondana phakathi kwentuthuko kanye nokumaketha kukhuthaze ukwethembana kumakhasimende kanye nozakwethu, ekugcineni kuqhuba ukudluliselwa kwamagama nokuqinisekisa impumelelo yesikhathi eside ka-Vaave. Ngokuhlanganisa impendulo yekhasimende ekwakhiweni kwayo, i-Vaave izuze idumela lekhwalithi nokuthembeka, okuyenza ikwazi ukuhlangabezana nezidingo eziguqukayo zezikhungo emhlabeni jikelele. Iminikelo yayo—okuhlanganisa nokuphathwa kwedatha ye-alumni, ukuqoqwa kwezimali, ukuqasha, nokuphathwa kwemicimbi—kuphinde kwakusungula njengesixazululo esiyinhloko sokuzibandakanya kwabafundi.

MasiShift Amagiya

Ngenkathi uSarat eqala ukusebenza noSephora ngo-2014, inkampani yayisivele iyigama eliyisithonjana embonini yobuhle bomhlaba wonke kanye ne-eCommerce. Ikomkhulu layo lihlala e-France futhi liphethwe yi-LVMH, isithunzi se-Sephora sadlulela ngalé kwemikhiqizo kanokusho ekuzibophezeleni kwayo ezinhlelweni ezivumelana nemvelo, ukunikezwa kwemikhiqizo ehlukahlukene, kanye nezinqubo zokuqashwa ezibandakanya bonke abantu.

Njengenkampani enkulu yamazwe ngamazwe, i-Sephora yabeka phambili ukuthobela imithetho yobumfihlo yasekhaya neyamazwe ngamazwe, ibona ukuthi ukwephulwa komthetho kungaholela ezijezisweni ezinkulu futhi kuthinte isithunzi somkhiqizo wayo. Lokhu kugcizelela ekuthobeleni ubumfihlo kubeka inkundla indima ebalulekile kaSarat.

E-Sephora, i-Sarat yakha ingosi yokuqala yokusingatha Amalungelo Obumfihlo Babathengi, evumela abasebenzisi ukuthi basebenzise amalungelo abo obumfihlo ngaphansi kwezinhlaka zokulawula ezifana ne-CCPA. Le nkundla yezinga lebhizinisi imake ibhizinisi lokuqala lika-Sephora kubuchwepheshe obuhlobene nobumfihlo obuzinikele, okubonisa ikhono likaSarat lokuhola izinhlelo ezinkulu zobunjiniyela kanye nokusungula ubungcweti bakhe bokuthobelana ne-automation. Ngomsebenzi wakhe kule ngosi, unciphise ngempumelelo isikhathi sokucubungula isicelo sobumfihlo kusuka emavikini kuya emaminithini, enza ngokuzenzakalelayo u-90% wenqubo futhi wonga u-Sephora amakhulu ezinkulungwane zamadola emizamweni yezandla.

Ngokungeziwe kuphothali Yamalungelo Obumfihlo Bomthengi, i-Sarat ihole ekusetshenzisweni kwe-Enterprise Data Mapping, isistimu exhumanise imethadatha Yolwazi Oluhlonza Umuntu (PII) namasistimu angaphakathi nabathengisi bezinkampani zangaphandle. Lesi sinyathelo siqinise uhlaka lwe-Sephora lokuphatha idatha, lwenza ithimba Lokuvikela Ulwazi ukuthi lidale izilawuli eziqinile nokuhlola kuyilapho lihlela ukuthotshelwa kwemithetho yobumfihlo efana ne-CCPA ne-GDPR.

I-Sarat iphinde yethula i-Real User Monitoring (RUM) nge-Dynatrace Observability, iguqule ikhono le-Sephora lokuthola nokuxazulula izinkinga zokusebenza. Ngokusebenzisa ukuqapha okusebenzayo, u-Sarat usize inkampani ukuthi iqinisekise ulwazi lomsebenzisi olungenazihibe phakathi nemicimbi yokuphromotha yethrafikhi ephezulu, igwema ukuphazamiseka nokuthuthukisa ukwethembeka kwesistimu.

Ubunjiniyela bobumfihlo nokuthobelana kuyizici ezibalulekile zesizinda esibanzi se-cybersecurity. Ngokukhuphuka kwezinsongo ze-inthanethi kanye nemithetho eyandayo eyinkimbinkimbi, izinhlangano kufanele zisebenzisa izindlela ezisebenzayo zokuvikela idatha ebucayi. Umsebenzi kaSarat ekulawuleni okuzenzakalelayo nobumfihlo wabhekana ngqo nalezi zinselele, esiza i-Sephora ukuthi ikwazi ukumelana nokuphulwa kwedatha kanye nezingozi zokulawula. Ngokuqondanisa ubunjiniyela bobumfihlo nezimiso ze-cybersecurity, waqinisekisa ukuthi ulwazi olubucayi alufinyeleleki kubasebenzisi abagunyaziwe kuphela kodwa futhi lulawulwa ngokuphephile kuwo wonke amasistimu.

"Ingosi Yamalungelo Obumfihlo Yabathengi iguqule amandla okuphatha ubumfihlo be-Sephora," kuchaza uSarat. "Sikwazile ukwenza lula ukuphathwa kwezicelo zobumfihlo, sivumele abasebenzisi ukuthi basebenzise amalungelo abo ngokushesha nangempumelelo. I-automation ayizange nje inciphise imizamo eyenziwa ngesandla kodwa futhi yehlise kakhulu izikhathi zokucubungula, okube nomthelela wangempela wezezimali."

Impumelelo yala maphrojekthi ayizange ithuthukise ukusebenza kuka-Sephora kuphela kodwa futhi ibe negalelo ekuqasheni kukaSarat e-Spruce Technology, Inc. ngo-2023, lapho eqhubeka khona nokuletha ukuthobela ubumfihlo kanye nezisombululo ezisezingeni lebhizinisi kumakhasimende ezimbonini ezifana nomshwalense, ukuthengisa, kanye nezokuxhumana. Ubuchwepheshe bakhe obaziwayo kulo mkhakha buphinde bamtholela nesihloko esithi Trust Fellow yi-OneTrust, umholi kwezobumfihlo, ezokuphepha, kanye nobuchwepheshe bokubusa.

Ukuthuthukiswa Kokushayela Nokunqoba Izinselele

Kusukela ekuhlanganiseni amaqembu anekhono kuya ekusebenziseni izinsiza ngokuhlakanipha nangokubhekana nezinselele, uSarat ukwenze konke. Uhambo lwakhe luye lwachazwa ngesitayela sobuholi esisebenza ngezandla esikwazisa ukusebenzisana nokuxhumana okuvulekile, izimiso azisebenzisa kusukela ezinsukwini zakhe zokuqala e-Coherendz emsebenzini wakhe eSephora futhi manje i-Spruce Technology.

U-Sarat uyabelana, "Ngikholelwa ukuthi ukuthuthukiswa komkhiqizo kufanele kube umzamo wokubambisana, ngakho-ke ngathatha indlela yokusebenzisana. Ngasebenza eduze nabathuthukisi nabaklami, ngizenza ngitholakale kalula ukuze ngiphendule imibuzo futhi ngixoxe ngemibono. Ngakhuthaza inkhulumomphendvulwano evulekile kanye nenkinga- ukuxazulula, ukwazisa okokufaka kwelungu leqembu ngalinye.

Indlela kaSarat yobuholi beqembu nokuxazulula izinkinga ibonakale ibalulekile kakhulu emsebenzini wakhe e-Sephora, lapho abhekana khona namaphrojekthi ayinkimbinkimbi afana nokuthuthukiswa kwengosi Yamalungelo Obumfihlo Babathengi, Imephu Yedatha Yebhizinisi, kanye Nokuqapha Umsebenzisi Wangempela (RUM). Lezi zinhlelo zidinga ukubambisana okungenazihibe namathimba Ezokuphepha Kolwazi kanye Nokulawulwa Kwedatha ukuze kuhlanganiswe amasistimu angaphakathi nezimfuneko zokulawula nokuthuthukisa ukusebenza kwesistimu.

"Ukuhlelwa Kwedatha bekuyinselele ikakhulukazi," kuchaza uSarat. "Kwadingeka sihlonze futhi siqondanise imethadatha yayo yonke Ulwazi Oluhlonza Umuntu Kuwo wonke amasistimu angaphakathi nabathengisi bangaphandle, siqinisekisa ukuhambisana nemithetho eguqukayo. Umphumela waba uhlaka oluqinile lokubusa olwalungisa kokubili ukuphepha kwedatha kanye nokulandelwa komthetho."

I-Real User Monitoring (RUM) ilethe ezakho izinkimbinkimbi, njengoba ukusebenzisa amathuluzi okuqapha asebenzayo kudinga ukushintshwa kokuhamba komsebenzi. "I-RUM nge-Dynatrace isivumele ukuthi sibhekane nezinkinga zokusebenza ngaphambi kwesikhathi, ikakhulukazi phakathi nemikhankaso yokugcwala kwethrafikhi, siqinisekisa ulwazi olungenazihibe kubasebenzisi nokuthuthukisa ukwethembeka kwesistimu yonke," uyanezela.

“Le ndlela isaqhubeka nokungisiza kahle,” kusho uSarat. "Ngesikhathi ngithuthela e-US ukuze ngithuthukise umsebenzi wami ngemva kokuphuma e-Coherendz, ngasebenzisa le ndlela efanayo kumaphrojekthi ami e-Sephora futhi manje ese-Spruce Technology. Izindlela zokuthuthuka ezisheshayo engizilungisile, kanye nomsebenzi wami ku-automation yamalungelo obumfihlo kanye nomthengi. abaphathi bemvume, babonakale beshesha kakhulu ekuphenduleni izimfuno zemakethe eziguqukayo kanye nezinguquko zokulawula."

Ngobuholi bakhe obuguquguqukayo nobungcweti bezobuchwepheshe, uSarat uye waqhuba intuthuko ngokuqhubekayo ngenkathi enqoba izinselele, eqinisekisa ukuthi amaphrojekthi akhe ahlangabezana nakho kokubili okulindelwe ngamakhasimende kanye nezidingo zokuthobelana nezidingo ezisheshayo, ezisezingeni eliphezulu.

Ukuqamba Okuqhubekayo

Kuwo wonke umsebenzi wakhe, uSarat uye walwela isiko lokuthuthuka okuqhubekayo, akakaze avumelane nesimo. Indlela yakhe yokwenza izinto ezintsha idlulela ngalé kwempumelelo yemikhiqizo ngayinye, njengoba esazibophezele ekuzithuthukiseni yena ngokwakhe nangokomsebenzi ukuze ahlangabezane nezidingo ezihlala zishintsha zezinsizakalo ze-IT, ubumfihlo, nokuhambisana.

"Angikaze ngikholelwe ku-status quo, futhi ngihlala ngibheka amathuba okwenza ngcono kulokho esesivele sinakho. Ngihlale ngifuna ukufunda okwengeziwe nokuthuthuka, kokubili ngokomuntu siqu nangokomsebenzi. Ngikwamukele ukuthi kuhlale kunokuningi okufanele ngikufunde futhi ngithuthuke. ukuthi kuhlale kunezindlela ezingcono zokwenza izinto,” usho kanje.

Esimweni sokuvikeleka ku-inthanethi, izinto ezintsha zikaSarat zobumfihlo kanye nokuhambisana nobunjiniyela zibhekana nezikhala ezibucayi ekuvikeleni Ulwazi Oluhlonza Umuntu (PII). Ngokusebenzisa izixazululo ezifana nokugeleza komsebenzi okuzenzakalelayo, izinhlaka eziqinile zokumepha idatha, nokuqapha kwesikhathi sangempela, unikeze izinhlangano amandla okunciphisa ubungozi bokusebenza kuyilapho eqinisekisa ukunamathela emithethweni yobumfihlo eqinile.

“Ubumfihlo kanye nobunjiniyela bokuthobelana akusakhetheki—bubalulekile ekwakheni ukwethenjwa enkathini yedijithali,” kugcizelela uSarat. "Umsebenzi wami kulezi zindawo ukhombisa umgomo obanzi wokuqinisekisa ukuthi izinhlangano azigcini nje ngokuthobela kodwa futhi zivikelekile ezinsongweni ezivelayo ze-inthanethi."

Ezindimeni zakhe e-Coherendz, Sephora, futhi manje i-Spruce Technology, uSarat ubonise ukuthi ubuholi obuzinikele kanye nokugxila emisha eqhubekayo kungaqhuba izinguquko zokuguqula amaklayenti kanye nabasebenzisi bokugcina ngokufanayo. Umsebenzi wakhe kumaphrojekthi afana ne-Vaave, ingosi Yamalungelo Obumfihlo Babathengi, Imephu Yedatha Yebhizinisi, kanye Nokuqapha Umsebenzisi Wangempela (RUM) kuwubufakazi bendlela yakhe yokubhekana nezinselele ezivelayo kuyilapho egxile kukhwalithi nokuthobela.

Uma sibheka phambili, i-Sarat ibona ngeso lengqondo ikusasa lapho ukuphepha kwe-inthanethi nobumfihlo kuhlanganiswa ngaphandle komthungo kuzo zonke izici zezinsizakalo ze-IT, ziqhutshwa yi-automation kanye nokulawulwa kwezinhlekelele. Ukuzibophezela kwakhe ekukhuthazeni izixazululo ezintsha kuyaqhubeka nokumbeka njengomuntu ohamba phambili embonini, eqinisekisa ukuthi izinhlangano zingakwazi ukuzulazula ngokuzethemba endaweni yedijithali eguqukayo. Ngendlela yakhe yokucabanga phambili nokuzinikela okungantengantengi, uSarat usethelwe ukulolonga ikusasa lezinsizakalo ze-IT, ukuthobela ubumfihlo, kanye nokuvikeleka kwe-inthanethi iminyaka eminingi ezayo.