Iyo Architect yeGlobal Business Services: Nishant Dave's Mastery muApplication Management

Global Business Services (GBS) inobatanidza uye inobatanidza mashandiro mumatunhu nenzvimbo dzinoshanda, nechinangwa chekuvandudza mashandiro, kuderedza mitengo, uye kuwedzera basa rekuita. Kuvhara mari, IT, basa revatengi, uye manejimendi ekutengesa, GBS inogonesa makambani kuisa pakati maitiro uye kuwedzera hunyanzvi hwakagovaniswa. Mumusika wepasi rose, GBS yave nzira yakakosha kumakambani ari kutsvaga kugona, kugutsikana kwevatengi, uye mupendero wemakwikwi kuburikidza nehunyanzvi hwepamusoro.

Nishant Dave anounza anopfuura makore makumi maviri nemaviri echiitiko mukutonga, kuvandudza software, uye kutyaira shanduko munzvimbo dzine simba. Unyanzvi hwake hunoenderana nekugadzira nekutarisa masisitimu akaomarara, anotungamira zvikwata zvevagadziri, vaongorori, uye vanopa mazano kuti vape zvigadziriso zvegore. SaManeja Mukuru weDhijitari IT Kushambadzira Tekinoroji kuServiceNow, Nishant inobata bhajeti remamiriyoni gumi emadhora, kuenzanisa zviwanikwa uye zvinotanga kuunza zvirongwa zvehunyanzvi zvekushambadzira tekinoroji. Kutarisa kwake pakubatana kwevatori vechikamu uye kugadzirisa zviwanikwa kwakaunza mhedzisiro yakakosha.

Mumabasa apfuura, Nishant akashanda seDynamics CRM Chirongwa Inotungamira kuBowlero Corp uye Senior IT Chikumbiro Maneja kuCelestica Inc., kwaakatungamira zvirongwa zveERP neCRM, achisimudzira indasitiri maitiro ekuvandudza kushanda zvakanaka. Rekodhi yake yekutarisira akawanda-domain application uye kugadzira IT migwagwa yemigwagwa inoratidza hunyanzvi hwake hwakadzama muGBS.

Nekugona kwakaratidza kubata mapurojekiti akaomarara uye kuunza mhinduro nyowani, Nishant yakamira zvakanaka kugadzirisa matambudziko eGBS.

Kuumba Zvikumbiro kuburikidza neGBS

Kushanda muGBS kwakapesvedzera zvakanyanya nzira yaNishant yekuvandudza application uye manejimendi. Kuburikidza nekuratidzwa kune akasiyana misika yepasirese, akawana nzwisiso yakadzama yeakasiyana bhizinesi zvinodiwa, izvo zvakamubvumira kugadzira maapplication akagadzirirwa kwakasiyana-siyana yevashandisi. Maonero epasirese aya anosimudzira kutariswa kwekusagadzikana, sezvo GBS inowanzoisa pamberi maturusi nematanho anogona kuchinjika mumatunhu ese. Sekureva kwaNishant, "GBS inowanzosimbisa maturusi uye maitiro anogona kukwira munzvimbo dzakasiyana," kuve nechokwadi chekuchinjika uye kuchinjika mukugadzira kwekushandisa.

Chiitiko chake muGBS chakasimbisawo kukosha kwekugadzirisa maitiro uye kubatana. Nekugadzirisa mafambiro ebasa uye kubatanidza otomatiki, Nishant yakawedzera kushanda zvakanaka uku ichibatanidza zvinhu zvinogoneka mukusimudzira. Pamusoro pezvo, kushanda munzvimbo yakabatana yepasi rose kwakakudza hunyanzvi hwake hwekubatana, zvichiita kuti kutaurirana kunoshanda kuyambuka miganhu nekusimudzira kushanda kwechikwata. Agile maitiro ari pakati pemaitiro ake, achibvumira zvigadzirwa kuti zvishanduke mukupindura mhinduro uye zvine simba zvemusika zvinodiwa. Izvi zvakasanganiswa zviitiko zvakamuita kuti agamuchire nzira yakazara, inonangana nemushandisi inoyera kushanda zvakanaka, hunyanzvi, uye scalability mukuvandudza kwekushandisa.

Agile Solutions yeGlobal Impact

Kugadzirisa zvakasiyana-siyana zvinodiwa zvebhizinesi repasi rose mabasa sekutengesa, kushambadzira, uye mashandiro, Nishant inosimbisa nzira ine mativi mazhinji yakadzika midzi mukuchinjika nekubatana. Zano rakakosha raanosimbisa kubatanidza vashandisi vanobva kumatunhu akasiyana nemadhipatimendi panguva yekuvandudza kuunganidza "360 mhinduro" uye kuona kuti zvikumbiro zvinopindirana zvisina mutsetse nemafambisirwo ebasa. Iyi mushandisi-centric dhizaini maitiro, akabatanidzwa nezvimiro zvenzvimbo - serutsigiro rwemutauro uye kutevedzera mirau yedunhu seGDPR - inova nechokwadi chekuti maapplication anoshanda uye akakodzera pamisika yakasiyana siyana.

Kuchinjika uye scalability zvakare iri pakati pechirongwa chaNishant, ichigonesa maapplication kujairana nekuchinja bhizinesi zvinodiwa pasina kudiwa kwakakosha rework. "Gadzira zvikumbiro kuti zviite scalable uye zvinochinjika, zvichivabvumira kuita mabasa akasiyana siyana ebhizinesi uye zvinodiwa nedunhu pasina kuda kugadziridzwa kwakakosha," anotsanangura kudaro. Nzira dzeAgile dzinowedzera kusimbisa uku kuchinjika, zvichibvumira kuvandudzwa kunoenderana nemhinduro chaiyo-nguva. Pamusoro pezvo, anosimbisa kukosha kwekubatana-kwemadhipatimendi kugadzira mhinduro dzakabatanidzwa, pamwe nekuyedza kwakasimba kuona zvingangoitika zvisati zvaendeswa.

Nekubatanidza analytics uye mhinduro loops, maapplication anoramba achiteerera uye anoramba akagadziridzwa, nepo kudzidziswa kwakazara kunoita kuti vashandisi vanyatsoshongedzerwa kuti vawedzere kugona kwavo. Pamwe chete, maitiro aya anoumba nzira yakazara yekutonga zvine simba uye zvakasiyana siyana zvepasirese zvido zvebhizinesi zvinobudirira.

Mastering Multi-domain Applications

Nishant akatungamira kuvandudzwa kweakawanda-domain application yeCelestica's GBS Contact Center, yakagadzirirwa kufambisa mashandiro mumabasa akadai semari, HR, cheni yekugovera, uye sevhisi yevatengi. Ichi chirongwa chine chinangwa chekuisa pakati data uye kupa maseamless bhizinesi masevhisi, ichipa Tier 1 rutsigiro kuburikidza nerunhare kana email kuTier 4 "white glove" sevhisi mumitauro minomwe. Sekureva kwaNishant, "Zvinhu zvinotsigira mitauro yakawanda nemari zvaizobatsira misika dzakasiyana pasi rose," kuve nechokwadi chekugara uye kuchinjika kumatunhu akasiyana.

Iyo purojekiti yakatarisana nematambudziko akati wandei, kusanganisira kuchinjika kune tsika nemagariro misiyano, iyo Nishant yakagadziriswa nekubatanidza zvikwata zvemuno nevapi vapi vemitemo kuti vaone kuteererwa. Kuti akunde nyaya nemasisitimu akasiyana, akaisa zvigadziriso zvepakati kufambisa kubatanidza uye kudzivirira silos yedata. Scalability uye kuita kwakasimudzirwa kuburikidza nehurongwa hwakaita seyekuyeresa uye kuyedzwa kwekuita, nepo zvipingamupinyi zvekugamuchira mushandisi zvakagadziriswa nekudzidziswa kwakakura uye rutsigiro panguva yeshanduko. Kuburikidza nekuronga zvine hungwaru uye kuenderera mberi kwemhinduro, chishandiso chakavandudza mashandiro ekushanda uye kuchinjika kuti chienderane nezvinodiwa zvebhizinesi, zvichisimbisa kukosha kweiyo yakanyatso itwa yakawanda-domain mhinduro.

Migwagwa inotyaira Global Success

Kugadzira inobudirira IT yemugwagwa wepasi rose bhizinesi masevhisi kunoda kuwiriranisa tekinoroji nezvinangwa zvebhizinesi zvakakura uchichengetedza kuchinjika kuchinjika kune zvinobuda zvinodiwa. Nishant anosimbisa kukosha kwekutanga nechiono chakajeka: “Nyatsotsanangura chiono chese cheIT chichienderana nehurongwa hwebhizinesi. Isa zvinangwa zvinoyerika zvinosanganisira zvese zvenguva pfupi uye zvenguva refu zvinangwa. " Ongororo yakakwana yemamiriro ezvino tekinoroji, kusanganisira kuona mapundu uye kunzwisisa zvinodiwa nevashandisi, inoisa hwaro hwezvirongwa zvinogoneka.

Nishant inosimbisa kukoshesa kuburikidza neyakagadziriswa dhizaini inoongorora kukosha kwebhizinesi, njodzi, kuwanikwa kwezvinhu, uye nekukasira. "Ongorora mitengo inotarisirwa maringe nezvinotarisirwa mabhenefiti echirongwa chega chega," anopa zano, achive nechokwadi chekuti mari yekudyara inokwenenzverwa kuti iite zvakanyanya. Yenguva dzose maitiro emhinduro uye anochinja-chinja magadzirirwo ehutongi anobatsira kukwenenzvera mugwagwa sekuchinja kwemusika uye zvekutanga zvesangano. Nekubatanidza zvinhu izvi nenguva, metrics, uye kubatanidzwa kwevatori vechikamu, Nishant inoratidza nzira yakanyatsogadzirwa IT nzira yemugwagwa inogona kutsigira zvine simba mabhizinesi epasi rose uchityaira budiriro inoyerwa.

Kurova Pakuenzanisa

Kuenzanisa scalability uye kushanda zvakanaka mumashandisirwo akagadzirirwa kushandiswa pasi rose kunoda nzira yakanyatsorongeka, maererano naNishant. Anosimbisa kukosha kwekusimudzira masevhisi emakore seInfrastructure seSevhisi (IaaS) uye Platform seSevhisi (PaaS), iyo inobvumira zviwanikwa kugovaniswa zvine simba zvichienderana nezvinodiwa. "Shandisa makore masevhisi anotsigira matunhu akawanda uye anogona auto-scale zvichibva patraffic, zvichibvumira kushandiswa kwakanaka kwezviwanikwa uchichengetedza kuita," anopa zano. Zano raNishant rinosanganisirawo kushandisa microservices architecture, kuputsa monolithic masisitimu kuita madiki, akazvimiririra scalable zvikamu kuti zvizadzise kudiwa kwakasiyana kwematunhu uye bhizinesi mabasa.

Kuti ive nechokwadi chekushanda kwenzvimbo, Nishant inosimbisa kushandisa Content Delivery Networks (CDNs) uye kumucheto komputa kudzikisa latency yevashandisi vepasirese. Dhatabhesi manejimendi chimwe chinhu chakakosha, chine zvivakwa zvakagadziridzwa senge NoSQL dhatabhesi uye sharding inoshandiswa kubata mavhoriyamu makuru e data rakagoverwa zvinobudirira. Pamusoro pezvo, matekinoroji akadai seDocker uye Kubernetes anogonesa kutakura midziyo uye orchestration, inotsigira kuchinjika kuendeswa munzvimbo dzese. Kugara uchitarisisa kuita uye zvishwe zvemhinduro zvinowedzera kunatsiridza mashandiro echishandiso nepo agile uye maDevOps maitiro anovimbisa kukurumidza kuchinjika kune shanduko yemusika. Nekubatanidza mazano aya, Nishant inowana kuenzanisa pakati pe scalability uye kushanda zvakanaka mumashandisirwo akaiswa pasi rose.

Kudyidzana Kunopisa Kubudirira Kwepasi Pose

Kugadzirisa maonero akasiyana mumatunhu kwakakosha kuti uve nechokwadi chekubudirira kweprojekiti mumasevhisi ebhizinesi repasi rose. Nishant inosimbisa kutanga nezvinangwa zvakajeka, zvakabatana zvinotaurirwa zvakajeka kune vese vane chekuita. "Seta zvakajeka zvinangwa zvepurojekiti zvinoenderana nehurongwa hwese hwebhizinesi," anopa zano, sezvo izvi zvichigadzira hwaro hwakagovaniswa hwekubatana. Kutora chikamu kwevatori vechikamu kwekutanga kuburikidza newekishopu kana misangano yekurangana kunobatsira kugadzirisa zvinonetsa uye kukurudzira pfungwa yekuve muridzi. Vhura nzira dzekutaurirana, dzinofambiswa nemidziyo yakaita seSlack kana Microsoft Teams, inova nechokwadi chekuti mhinduro inounganidzwa nguva dzose, zvichiita kuti zvikwata zvigadzirise sezvinodiwa.

Cultural sensitivity inoita basa rakakosha mukubatanidza zvikwata zvemudunhu. Nekunzwisisa nekuremekedza kusiyana kwemaitiro ekutaurirana, kuita sarudzo, nemaitiro edunhu, kuvimbana nekushandira pamwe zvinokudziridzwa, zvichideredza kusawirirana. Nishant inosimbisawo kukosha kwehurongwa hwehutongi hwakarongeka kugadzirisa kusarongeka nekukurumidza uye kuchengetedza kutarisa pazvinangwa zvakabatana. Nzira dzenguva dzose dzemhinduro uye kupemberera zviitiko zvakakosha pamwe chete mamwe mazano anovaka hunhu uye anosimbisa kuzvipira kwevanobatanidzwa.

Kudyidzana-kushanda kwakakosha pakutyaira hunyanzvi uye kugona mukugadzira zvikumbiro zvepasi rose bhizinesi masevhisi. Nishant anoti, "Nekushandisa nzira dzinosimudzira kushanda pamwe chete, masangano anogona kuona kuti ruzivo rwakasiyana uye hunyanzvi zvinosungirirwa kune zvinobudirira chirongwa." Kushandisa hunyanzvi hwakasiyana-siyana uye maonero mukati memabasa kunoita kuti masangano agadzire zvigadziriso zvinonyatsoenderana nevashandisi uye vane vatori vechikamu zvinodiwa mumatunhu ese. Kuchinjika kunoramba kuri musimboti wenzira yaNishant, ichipa zvikwata simba kuti zvijairane nekuchinja kwemamiriro ezvinhu uye zvinogara zvichiunza mhedzisiro ine simba.

Global Business Services Remangwana Insights

Iyo inokurumidza kushanduka mamiriro epasi rose bhizinesi masevhisi ari kuumbwa neshanduko tekinoroji uye maitiro. Nishant inozivisa hungwaru hwekugadzira (AI) uye kudzidza kwemuchina (ML) seyakakosha inogonesa kuita otomatiki mabasa, kusimudzira kuita sarudzo, uye kuendesa kufungidzira analytics. "Dzidzisa zvikwata paAI / ML zvakakosha uye batanidza maturusi anofambiswa neAI mumashandisirwo aripo," anokurudzira, achisimbisa kugona kwavo kuvandudza kushanda zvakanaka uye ruzivo rwevashandisi. Saizvozvo, makore komputa uye mahybrid mhinduro ari kushandura scalability uye mutengo unoshanda, nemidziyo yakaita seDynamics CRM inogonesa isina musono-akawanda matunhu kutumirwa. Kuti uwedzere izvi, Nishant inosimbisa hunyanzvi hwekusimudzira mukuvaka kwegore uye kuve nechokwadi chekuteedzera nemaitiro akanakisa.

Mamwe matekinoroji akaita serobhoti process otomatiki (RPA), IoT, uye yakaderera-code/no-code mapuratifomu ari kutsanangura patsva budiriro uye kushanda nesimba. Nekuita mapurojekiti ekutyaira eRPA uye zvikwata zvekudzidzisa mune yakaderera-code maturusi seMicrosoft Flows, Nishant inoratidza kuti izvi zvitsva zvinogona kufambisa maitiro uku uchikurudzira kuyedza. Kuchengetedzwa kwedata kunoramba kwakakosha, sezvo mirau inoshanduka ichida matanho akasimba ekuchengetedza ruzivo rwakadzama. Yakabatana neagile nzira uye tarisiro padhizaini yeruzivo rwevashandisi, aya mazano anoisa zvikwata kuti zvipindure zvine simba kune shanduko yebhizinesi zvinodiwa. "Kurudzirai tsika yekudzidza kweupenyu hwese," Nishant anopa zano, achive nechokwadi chekuti zvikwata zvinogara pamberi pemaitiro apo ichikurudzira kubatana kwedhipatimendi kugadzira zvikumbiro zvine chekuita.

Basa raNishant mumasevhisi ebhizinesi repasi rose rinotsanangurwa nekurongeka kwake kwehurongwa hweIT nezvinangwa zvebhizinesi, kusimudzira tekinoroji kugadzirisa matambudziko akaomarara uye kutyaira kuchinjika mumisika ine simba. Yakatarisana nekuenderera mberi kwekuvandudza uye kugadzirisa maitiro, anomiririra huzivi hwekukurudzira uye kutyaira kurerutsa musangano rese. Hunyanzvi hwake mukugadzira IT migwagwa yemigwagwa inovimbisa kubatanidzwa kwevatori vechikamu uye isina musono kusanganisa tekinoroji nezvakakosha zvebhizinesi. Kuona zvinonetsa semikana yekukura, Nishant inotsigira agility uye hunyanzvi hwekuvandudza tekinoroji, ichipa hurongwa hwekubudirira mune inoshanduka mamiriro epasi rose bhizinesi masevhisi.