6 Best Communication and Collaboration Software for Businesses

It is an undeniable reality that communication or collaboration software is critical to a company's success; therefore, it should come as no surprise that a communication tool must be as effective as a good team member.

Since the everyday operations of a business are fully dependent on a communication tool, you must not compromise on choosing the best tool. Here are some of the best business communication and collaboration software options that may suit your needs.

Troop Messenger

Troop Messenger is one of the few technologies that has quickly gained popularity in the industry as a result of its ability to boost team communication and collaboration. Troop Messenger has a research and development team that is dedicated to conducting extensive research on ever changing market and user needs. As a result, this team chats app has evolved into an empowering team chat app with unique features that sort out all the issues between multiple teams, whether they are in the same office or a different location (unit or branch).

Troop Messenger is one of the rare tools that are available in all major delivery models, including on-premises, SaaS, chat APIs and SDKs, and so on. This team collaboration tool strongly advocates on-premise for regulated industries since it believes in providing users with a safe and secure platform so that their communication and collaboration may continue to be safe and secure.

Highlights

• Safe & reliable tool
• Proactive features
• Complete team collaboration tool
• Live location tracking
• User-friendly UI with seamless UX

Mattermost

For developers and system engineers, Mattermost is an organizational team chat and messaging platform. Remote teams, Financial services, healthcare, and other industries benefit from it as well. With a little DevOps technical expertise, this platform can be customized with features like webhooks and custom slash commands.

It offers all of the typical elements that aid in the organization and structure of team communication. You can restrict users to certain chats and allow authorized team members to send messages using advanced permissions.

Highlights

• Pre-built & custom board templates
• Email authentication
• Read-only announcement channels
• Multi-factor authentication

Slack

Slack is indeed a proprietary commercial communication platform created by Slack Technologies, a US-based software company that is now owned by Salesforce. It took its first steps as an internal tool for Stewart Butterfield's company while building the online game Glitch. SLACK stands for "Searchable Log of All Conversation and Knowledge," according to Stewart Butterfield. Slack was originally made available to the general public in August of 2013.

Slack swiftly grew in popularity around the world, and it became a viable alternative to email for team communication. In comparison to other tools, this business chat app is said to be capable of integrating with approximately 2400+ solutions.

This tool has been used in many businesses as a communication tool, but it may lose its popularity because it does not support video conferencing unless you integrate with the right solution, and it only allows up to 15 people to participate in group calls. However, to sustain itself in the league Slack needs to enhance its functionality to keep up with the times whereas other rival chat apps offer a wide range of features.

Highlights

• Workspaces
• Custom retention policies
• Message history
• Streamlined administration

Microsoft Teams

Microsoft Teams is a tool that doesn't need much of an introduction because the brand name alone is enough to tell you that it's a Microsoft product.

It is a Microsoft-developed proprietary business communication platform that is part of the Microsoft 365 product line. Teams are being phased down in favor of other Microsoft-owned business communications and collaboration platforms, such as Skype for Business and Microsoft Classroom.

Did you know that Microsoft declared that its acquired Skype for Business Online would be phased down on July 31, 2021, despite the availability of a free consumer version of Skype and Microsoft's prediction that Skype users would transfer to Teams? Thus according to their estimates, it had 250 million users by 2021.

Even though Microsoft Teams is one of the top business chat apps, some businesses prefer an alternative because it does not support on-premise.

Highlights

• Guest access
• File storage
• Meeting recordings and transcripts
• Advanced auditing and reporting

Discord

When you first saw the name Discord, you might have had a fleeting thought. Why is it necessary to include a tool known for sharing gaming sessions in a list of business chat apps? To respond to your question, Discord has evolved into a business chat app as a result of the pandemic and remote work. Gamer's and small companies alike are now using Discord screen share to meet their needs.

Discord allows teams to connect via audio in addition to chatting. It offers always-on voice channels, allowing you to communicate with your team fast. Standard chat windows are included for basic communication.

Highlights

• Video calls
• Discord screen share
• Suitable for startups and small businesses

Rocket.Chat

Rocket.Chat is an open-source chat tool, which means you may customize it to your company's specific needs. Users can converse in topic-based channels or one-on-one interactions. Its open-source format enables integration, customization, and so on, allowing you to tailor the program to your team's specific needs.

Highlights

• Online ticket creation
• Message audit panel
• Customizable user permissions
• Unlimited message history
• Automate workflows

I hope you can find a tool that meets your business needs among the above-mentioned communication and collaboration software for businesses. Analyze the tools and see how often they are updated so you don't have to seek another solution to satisfy future needs.